FAQ

Frequently Asked Questions

How long does shipping take?

Most orders arrive in 6 to 12 business days after processing. Delivery times can vary by product and destination. You will receive tracking as soon as your order ships.

Do you ship from the United States?

Some products may ship from US-based suppliers or warehouses when available. Others may ship from international supplier partners. The delivery estimate on each product page is the promise we stand behind.

Can I return my order?

Yes. We offer 30-day returns on unused items in original condition. If your item arrives damaged or defective, contact us with a photo and we will make it right.

Is the harness crash tested?

No. Unless a product page clearly states a verified certification, our harnesses should not be treated as crash-tested safety restraints. Always follow local laws and use pet travel products responsibly.